I don't receive an email when I reset / activate my account.

• You want to activate your account using the Reset Password functionality on the Scouts.org.uk login page.

• You follow the instructions after clicking the "Having Trouble? Reset your Password" link

• You can't find an email in your inbox with the verification code needed to complete the next step of the process

You might also want to check:

• You have the correct email address.
  ☞  Your Team Leader / Lead Volunteer can double check this for you.

• Do you have a shared email address with another member?

☞  You will need to ask Support Centre to make this change

Do you like hide-and-seek? Excellent!

The email subject and from address aren't the most obvious thing to look for in your inbox...

Subject:

prodscoutsb2c account email verification code

From
Microsoft on behalf of prodscoutsb2cs [msonlineservicesteam@microsoftonline.com]

Unfortunately, the email is also triggering the junk / spam email filters on a lot of services.

Please double check your junk mail, and press the "Not Junk" / "Seems Safe" / [equivalent] button to help train your inbox so that fewer emails from the system go to junk (as well as helping other members.)